Help


• How to place an order.
• How to place a reorder.
• How soon can I get my order?
• Do you ship internationally?
• Do you process orders every day?
• Are USPS PO Boxes or APO/FPO Military addresses acceptable to ship to?
• Can I pick up my order at my local FEDEX Depot?
• What is printed on the outside of every package?
• Is my personal medical information kept private?
• How safe is ordering medication online?



How to place an order.

To place a first time order, you must go to the product that you wish to purchase. You then will locate the proper dosage for you and click the button, "add to cart". After this you will be directed to a review page where you can see what you are about to order. At this time you can either checkout or continue shopping. Once you have added all the products you wish to purchase to your cart you are ready to check out. Upon check out, you will need to sign up for a FREE membership account if you do not have one already, and basic information for shipping information. After this is complete you will be directed to a review of your order once more with the added shipping cost.

Followed, will be a series of medical questions that our pharmacist will carefully study against the prescription You will then select the appropriate payment method.

If your order is accepted, your credit card will be charged and your medication will be shipped to the proper address.



How to place a Reorder.

If you have bought from EdensRx before you can shop the reorder prices by clicking on the "reorder" tab on a products price table. You will have to log on with your account and at this time you can update any contact and or shipping information if needed.

Once you have selected the product you wish to reorder you will follow the same steps for first time order yet all your previous information will be saved and presented to you to make any updates or changes if needed. After you have made the appropriate corrections your reorder will be submitted and your information will be reviewed by our pharmacist for questions and answers.

Upon approval, your credit card will be charged and you medication will be shipped to the proper address.




How soon can I get my order?

If your prescription request is accepted without the need for any additional questions, you can select from several shipping options. We offer 1-2 day shipping, but we encourage Next Day shipping. We prefer to move all medications in and out as quick as we can, for your convenience.



Do you ship internationally?

Yes. International shipments can be sent from our US or European pharmacy. International orders have an extra associated fee.



Do you process orders every day?

Our pharmacy is open Mon-Wed: 6 a.m. to 8 p.m, Thu-Fri: 6 a.m. to 7 p.m., Sat: 7 a.m. to 5 p.m., and Sun: 9 a.m. to 4 p.m. MST. If you request an order after 2pm MST on Friday it will be processed on the following Monday.



Are USPS PO Boxes or APO/FPO Military addresses acceptable to ship to?

Yes. We use USPS Priority Mail to ship to PO Boxes and APO/FPO Military addresses. A signature is required using USPS and a domestic return receipt is provided.



Can I pick up my order at my local FEDEX Depot?

Yes you may pick up your order at the your local FEDEX Depot. Please specify your intentions to "pick-up at FEDEX" depot, when placing the order



What is printed on the outside of every package?

We use FEDEX "Express" or USPS "Priority Mail" large envelopes. The outside of all the domestic orders are discreetly labeled with no mention of "Pharmacy or Drugs". International orders require customs documentation with every package. Larger packages may be shipped in plastic bubble wrap package.



Is my personal medical information kept private?

Any information submitted online is transferred securely using SSL (Secure Socket Layer) Technology that encrypts all information transferred in the most secure technology available on the Internet. Information is transferred to our database that only the reviewing pharmacist can access. Our customer service staff has access only to basic customer information such as name, address and phone number and only if they need this to respond to any questions by you or your physician.



How safe is ordering medication online?

There is no more risk with ordering online than there is with ordering at your corner pharmacy. Only online ordering you have the convenience of ordering from your home and you save money.